TERMS & CONDITIONS
CHECKING IN AND OUT
Check-in from 15.00 on day of arrival.
Check-out on day of departure no later than 11.00 by submitting all room keys to the reception.
Quilt and pillow is available for each bed. Making the bed with sheets is mandatory and are included in the room rate. Sleeping bag without sheets are not allowed. Towels are included in all rooms.
Cleaning of the room are included in the price. If you have any complaint, please feel free to contact the reception.
Wireless Internet access is included in the price and are available in the lobby/reception and in the hotel rooms. Ask for the password at the reception.
CANCELLATION AND CHANGES IN THE BOOKING
If canceled 24 hours or more before arrival no fee is charged.
If canceled 24 hours or later upon arrival, the fee for the first night is charged
Cancellations and changes are made by email or by phone +46 8 644 43 85. If changes are made to a more expensive room, the contact person will be charged the additional cost.
CONFIRMATION OF TERMS
The reservation becomes binding when the customer listed as the contact person has paid for the room in connection with the booking and got the confirmation of booking by email.
Persons staying with us must be at least 18 years of age. Minors staying at the hotel has to be accompanied by an adult or provide a parental acceptance written with a telephone number attached.
The Red Boat do not take any responsibility if the minor should consume alcohol, drugs or smoke.
LOWEST PRICE GUARANTEE
The lowest - price guarantee ensures that you are guaranteed the lowest price directly at our website. If you should find a better price anywhere on the internet we will match those prices.
Smoking are not allowed on the boats.
Smoking is not allowed in the rooms, corridors and other inside areas. Smoking in those areas may trigger an automatic fire alarm. Persons causing an alarm to go off because of smoking will be charged for all costs that occurs when the alarm goes off.
Animals are not allowed on the premises. If you break this rule you may be charged with the costs of decontamination of your room, so that other guests with allergies may stay there after you.
Guests must comply with the hotel's terms during their stay.
Show consideration to fellow guests after 23.00.
Guests should always make sure that the doors are locked when leaving the room. Intercontinental Tourist Service L.Metz AB is not responsible for goods, materials or other personal items that the guest brings to the institution.
When you are staying with us you are not allowed let outsiders in on the premises. Door Codes and Keys are not transferable to others than those who have been identified as living at the hotel.
Residents must not behave so that they disturb other guests at the hotel. If guests misbehave they may be expelled from the hotel. If any of the guests has to be rejected from the hotel because of disruptive behavior or neglect, they are not entitled to any refund or other compensation.
Any possible damage or unnecessary clean-up that may occur in the room or in the common rooms, will be charged. Guest staying in the room is responsible for all the damage he/she has caused. If unable to determine the identity of the guest in the room that caused the damage, or if unable to obtain compensation for damages or costs of this guest, the costs will be billed to the person who made the booking.
We treat all personal information in accordance with the Personal Data Act (PUL).
When booking a room it is of importance that you specify your name, address, email address, phone number and social security number. This information is vital so that we know who are staying with us and are able to send order confirmation and information about any issues or problems with your order.
NO FURTHER DISSEMINATION OF DATA
The information you provide about yourself is only used internally at Intercontinental Tourist Service L.Metz AB. We guarantee that no information about you will be sold or passed on to third parties. You have the right to request access to the personal information held about you with us. If the information is inaccurate or irrelevant, you have the right to request that information to be corrected or deleted.
LIABILITY OF INTERCONTINENTAL TOURISSERVICE L.METZ AB
If the guest discovers errors or omissions in the service or hotel room, the guest is obliged to immediately when the error is discovered notify the staff, so that we have the opportunity to correct the error. Do so by contacting the reception staff. The seller is not obligated to indemnify the client or the contact person for errors or omissions that have not been communicated properly and during the stay.
If Intercontinental Touristservice L.Metz AB can not provide booked accommodation, Intercontinental Touristservice L.Metz AB shall promptly notify the contact person for the booking and repay the booking fee.
Intercontinental Tourist Service L.Metz AB is not responsible for goods, materials or other personal items that the guest brings to the hotel.
The Red Boat
Intercontinental Touristservice L.Metz AB